Terms & Conditions

High Weald Dairy trades as Sussex High Weald Dairy Ltd and the website www.highwealddairy.co.uk is owned and operated by Sussex High Weald Dairy Ltd, a company registered in England and Wales under company number 10141953 Our VAT number is GB 24245995.

We reserve the right to review and amend these conditions from time to time. The use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales. Any dispute arising out of such use will be resolved under English Law. By using this website service you agree to these terms and conditions of website use. The terms and conditions below apply to all orders placed using our website.

LIABILITY

We can’t guarantee that all the information on our website it is entirely free from errors, up to date or suitable for your use, so we do not accept any liability for any loss however caused, from the content contained within the website. Contact us at; office@highwealddairy.co.uk should you see any errors.

RIGHTS AND RESPONSIBILITIES

It is very important to us that our cheese finds its way to you safely. By ordering from us, you are providing details that are accurate, true and complete and that your payment card details are correct. It is your responsibility to check that all information that you supply is correct. Unfortunately, we will not be able to reimburse the value of any goods which have perished or have been damaged as a result of failure to provide accurate information. For all orders placed via telephone or the website we require an up to date phone number so that we can contact you if necessary.

PAYMENT TERMS

We require full payment before sending out your order.

SHIPPING, REFUNDS AND CANCELLATIONS

Our products are perishable, so we are unable to accept order cancellations after products have been despatched. We are happy to ship orders to any destination in the UK.

All orders for Mainland UK are despatched Monday – Thursday using a next day delivery service to ensure that they arrive with you in the best possible condition.

We charge a Fixed Rate of £9.95 / order which will cover all packaging and shipping costs.

Our Website will automatically add this cost to your order

For Scottish Highlands and Islands, please call us on 01825 791636 to confirm the Delivery Cost, it may be more.

Deliveries are made between 8 am and 6 pm, Every effort is made to ensure that the delivery is made on the day requested, however due to circumstances beyond our control (floods, snow,

breakdowns) we reserve the right to deliver the following day. For essential orders, please allow 2 working days for delivery.

You must inspect the goods on delivery. If the goods are delivered damaged (or not delivered ) you must contact us by e-mail ; office@highwealddairy.co.uk within three days of delivery. If you tell us about loss or damage after that, you must supply proof that the goods were lost or damaged, before delivery. You must give us (and the carrier) a fair chance to inspect the damaged goods.

Any questions about your order, please call us on 01825 791636 or email us at office@highwealddairy.co.uk

As our products are perishable, all parcels must be signed for. If you think you might be out when the postman calls, please include full delivery instructions such as ‘leave in the shed/ porch/ with a neighbour’. In the unlikely event of an order falling short of your expectations in any way, please get in touch to discuss a refund.

Cheese Course VOUCHERS

Cheese Course vouchers can be purchased on line. On purchasing, you will be sent confirmation and further details on the course. We don’t exchange gift vouchers for cash. Online vouchers are valid until the date shown; usually this will be 12 months from the date of issue.

COPYRIGHT

All copyright, database rights, trademarks and all other intellectual property rights in the content of this website such as text, graphics, logos, images, buttons, underlying source code and software are the sole property of High Weald Dairy. Any use (including copying, reproduction, duplication, transmission and display of content of this website) without the express written permission of High Weald Dairy for purposes other than viewing of information or ordering goods is strictly prohibited.